Engage people with Campaign IT Strategy

June 23, 2009 at 6:30 pm | In Communications tools and tips, Email Campaigns, Marketing Campaigns, Not-for-profit Campaigns, Political Campaigns | Leave a Comment

Last month, while trying to answer the questions “What is a Campaign?” and “How do I get people to join?” I teased you with only 1 of the Five I’s of campaign strategy. I promised that I would deliver the rest this month.

I’m going to do one better. Well, two better actually.

The first 5 I’s listed here are the classic steps to move people through a campaign. The final I and the T I’ve added. I think they are critical for any type of campaign (marketing, election, outreach, fund raising, etc) but I would argue that they are especially critical if you are mounting an online campaign.

Every campaign starts with people and grows with people. Here’s how.

1. Identify: Research is the cornerstone of a campaign. Who wants what you want? Look around and see who’s really around you. How close are they? Where are pockets of new people who have demonstrated an interest in what you do? Be specific. The more specifically you identify people, and targeted groups of people, the more power you have to reach them.

2. Interest: Think about what it will take to attain and maintain the interest of the people you have identified. And think about how you will know if you have captured their interest. Some identifiers are: people don’t hang up on you, people sign up for your e-newsletters, someone asks you to repeat yourself, online search and activity data.

3. Inform: Get people the information that they need to support you, and connect it to the interest they have demonstrated. Use websites, social networking updates, newsletters, meetings, proposals, fliers, events, ads – once someone has demonstrated an interest it is just polite to keep them well-informed, and it keeps them engaged.

I’m a big fan of e-newsletters because you can continuously feed interested people valuable information that keeps them engaged AND you can track their interest with online stats.

For example, we will be keeping NDP supporters in Oak Bay-Gordon Head informed about the issues and events that they responded to during the election. We will also use the e-newsletters to identify people who can be moved to get involved.

4. Involve: This is where things shift. This is where people start doing something for you. A person can demonstrate their involvement in your campaign by inviting you to speak at an event, by making the effort to come to your office to meet, by volunteering, introducing you to people,  using your service, forwarding an email, opening up a discussion by posting a comment on a blog or retweeting an update on twitter. When people get involved, they are active in your community. Some people will inform themselves with information available and  contact you to ask you how they can get involved, but some people need to be asked.

Once you have identified, interested and informed people, it should be quite natural for you to offer to build that relationship by asking them to get involved.

5.    Invest: When you know someone is ready to buy in, make your ask. Ask for their vote, their donation, their purchase, whatever the ultimate goal is – ask. But make sure you’ve done everything you could to ensure that the only natural response will be “yes”, in other words make sure you have successfully moved them through the previous 4 steps.

Bonus Steps

6.    Inspire: Once people know you, and they have invested in you, encourage them to inspire others to move through the cycle. Donors  become canvassers. Voters drive other voters to the polls. And happy customers sell their friends on your product or service. And so the movement grows. But inspiring people to grow a movement takes really deep engagement,  so don’t skip steps.

Ask them explicitly to inspire others. Teach them how to effectively inspire others. Set up systems that make it easy for them to inspire others.  And don’t fall into the trap of thinking that things just “become” viral these days.

7.    Thank: Always say thank you. Don’t ever stop. If someone gives you the gift of breathing life into your organization, or your cause by sharing a little bit of their life with you, they deserve your appreciation. This is totally non-negotiable. Say thank you. A lot.

What is a campaign? And how do you get people to join you?

May 30, 2009 at 9:18 pm | In Communications tools and tips, Email Campaigns, Marketing Campaigns, Not-for-profit Campaigns, Political Campaigns, building brands | Leave a Comment

What do you think of when you hear the word campaign?

Political? Social justice? Fund raising? Military? Marketing? Save the whales? Sales?
All of the above?

campaign |kam’pān|
noun

a series of operations intended to achieve a particular objective, confined to a particular area, for a specified amount of time and involving a specified form of engagement.

campaign |kam’pān|
verb

to work in an organized and active way toward a goal

Campaigns are dance between people, stories, desires, deeds and time.

When I got my first job in fund raising, I was pretty uncomfortable with the idea of soliciting donations because, gulp someone might say “no”.

Luckily I had a great mentor who put me at ease with this simple statement, “If you are afraid someone will say ‘no’ don’t ask. When you know they are going to say ‘yes’ – ask!”

So how do you know if someone is ready to say yes?

  • You know them (their story, desires, abilities & deeds)
  • they know you (your story, desires, abilities & deeds)
  • you can match their needs with your deeds
  • the timing is right (no rushing)
  • they are empowered and enabled to act

Moving people to action in any kind of campaign (well OK, maybe not military) requires moving them through: The 5 I’s

1. Identify Find people you know (because you know their their story, desires, abilities and deeds) will take an interest. These are your potential donors, target market, likely voters, etc. Finding them takes time, research and relationship building, but your campaign is no where without these people. (Hint: start with the people who know and love you – lowest hanging fruit.)

    For the rest of the 5 I’s, tune in next month – I know I’m terrible. Email me if you (or our campaign) really can’t wait ;)

    Michael Ignatieff : The Power of One Email

    May 25, 2009 at 5:59 pm | In Communications tools and tips, Email Campaigns, Political Campaigns | Leave a Comment

    Michael Ignatieff isn’t the only leader Federal Liberals are following.

    Mark Sullivan, co-founder of the Voter Activation Network (VAN) is an American who many hope will reactivate the Canadian electorate. At the Liberal Convention this spring, Sullivan introduced delegates to the key voter database system used by the U.S. Democratic party in the past election.

    According to Macleans Magazine, the Liberals have purchased Sullivan’s system, and are taking steps to overhaul their communications and voter database into the electoral machine they will need to take back Leadership.

    Today, came the first of what I expect will be a campaign of messages to rally and re-engage the Liberal base. And it came from Michael Igantieff. He made a simple request, and a simple offer.

    The stated request: if you aren’t a member,  become a member by clicking here

    The stated goal: double the Liberal Membership

    The explicit offer: become a member by Canada Day and your riding could be added to Micheal’s policy tour, and you could get Micheal’s ear on policy

    The implicit carrot: you matter, and you feel this because Michael Ignatieff matters and he says you have power and that he wants you to get involved.

    Since the fall, the Federal Liberals have been slightly more active and attentive with their post-election emails than the other parties but this email is the first I’ve seen from the Liberals that really signals that they are energizing the base to ramp back up. Check out the tone.

    Sender: Michael Ignatieff

    Subject: The Power of One

    Dear Liberal Friend,

    It’s time for us to redefine what it means to be a member of the Liberal Party. You and I have an opportunity to build a better Canada – a job that’s made easier with each new pair of hands.

    So let’s start by doubling our current membership – one new member at a time.

    If you’re not already a Liberal member, please join the party today. If you do so on-line before Canada Day, July 1, 2009, your riding could become one of two special stops being planned as part of my summer tour – a visit that would include an opportunity for you and me to sit down together in a private meeting to discuss your ideas for the future of our party and our country.

    The Liberal Party of Canada is more than just a collection of individuals with Liberal values. Our members are part of a proud tradition of public service that reaches beyond our differences towards what unites us. Together, we are moving toward a new kind of politics, where all Canadians can play a part in shaping our future.

    Help me build this movement and lead our party and our country. Visit the new membership section of the Liberal website and join the party today.

    Yours sincerely,
    Michael

    The President needs me! AKA Establishing Urgency in an email.

    May 20, 2009 at 3:56 pm | In Communications tools and tips, Email Campaigns, Political Campaigns | Leave a Comment

    Urgency is the campaigner’s best friend.

    It is the difference between making a case for why someone should act (vote, donate, volunteer, buy, read, tweet, sign up, etc.) and why someone should act NOW.

    Urgency tips the scales. If someone is already interested and engaged in your campaign, instilling a sense of urgency can move someone from getting to you in their own time, to the point where they are compelled to get to you in your time.

    So how do you establish urgency? Here’s an example.

    I received this email today:

    Sender: President Barack Obama – Obama’s team has sent occasional email updates but very few have come with the President’s name listed as the sender – they save that to grab extra attention for the important stuff. By doing that, his name alone signifies an urgent message.

    Subject: Kim, I need your voice on health care - He used my name! The importance of this communication is highlighted because he added my name to the subject line. Their team rarely does this, so again it flags that this message is important for me to read. (Some campaigners really over use the personalization tactic but this use is spot on.)

    And between the sender and the subject I am clearly told that the President needs me. That seems kind of urgent – he’s not someone you put on hold.

    Now, take a look at the body of the email. See how he immediately establishes urgency in the first statement, reinforces it through out, and connects his urgent case to the action he needs people to take and connects the action he wants people to take to a personal emotional driver – their own story – which bumps up the urgency again. Note: I’ve put things in bold for you here – his email was very clean.

    Kim –
    The chance to finally reform our nation’s health care system is here. While Congress moves rapidly to produce a detailed plan, I have made it clear that real reform must uphold three core principles — it must reduce costs, guarantee choice, and ensure quality care for every American.

    As we know, challenging the status quo will not be easy. Its defenders will claim our goals are too big, that we should once again settle for half measures and empty talk. Left unanswered, these voices of doubt might yet again derail the comprehensive reform we so badly need. That’s where you come in.

    When our opponents spread fear and confusion about the changes we seek, your support for these core principles will show clarity and resolve. When the lobbyists for the status quo tell Congress to hold back, your personal story will give them the courage to press forward.

    Join my call: Ask Congress to pass real health care reform in 2009.

    After adding your name, please consider sharing your personal story about the importance of health care reform in your life and the lives of those you love.

    I will be personally reviewing many of these signatures and stories. If you speak up now, your voice will make a difference.

    American families are watching their premiums rise four times faster than their wages. Spiraling health care costs are shackling America’s businesses, curtailing job growth and slowing the economy at the worst possible time. This has got to change.

    I know personal stories can drive that change, because I know how my mother’s experience continues to drive me. She passed away from ovarian cancer a little over a decade ago. And in the last weeks of her life, when she was coming to grips with her own mortality and showing extraordinary courage just to get through each day, she was spending too much time worrying about whether her health insurance would cover her bills. She deserved better. Every American deserves better. And that’s why I will not rest until the dream of health care reform is finally achieved in the United States of America.

    Please add your name to join my call. Then share your personal story about why you too will not rest until this job is done.

    Last November, the American people sent Washington a clear mandate for change. But when the polls close, the true work of citizenship begins. That’s what Organizing for America is all about. Now, in these crucial moments, your voice once again has extraordinary power. I’m counting on you to use it.

    Thank you,
    President Barack Obama

    Flipping good, honestly!

    Need a newsletter?

    January 31, 2009 at 8:03 pm | In Communications tools and tips, Email Campaigns | Leave a Comment

    Maybe we should talk. One of my goals this year is to publish more newsletters. Monthlies are popular with a lot of clients, but if you have an audience hungry for more frequent communication,  all the more reason to ask for help!

    How can I help?

    When I work with people on their newsletters, I might write and edit articles for them. I might develop their concept and campaign strategy. I might coach someone to publish for themselves. And sometimes I just do the whole kit and caboodle.

    “Once again e-mail leads all other direct response channels in ROI. The Direct Marketing Association estimates that companies using e-mail marketing in 2008 generated an average $45.06 in revenue for each dollar they spent.” Jeanne Jennings, ClickZ reporter and  author of “The Email Marketing Kit: The Ultimate Email Marketer’s Bible

    If you have a goal of getting a newsletter out this year, call me.

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